Your Brand.
Our Platform.
Their Experience.

A Symphony of Results for Brand Experience Automation.

Total Brand Experience Automation
Platform.

There are plenty of tools in the sea of customer engagement and experience, but they all have their own purpose, their own dashboard, their own data, their own picture in the story of your customer’s experience. We’re talking – CRMs, email management systems, POS, SMS systems and beyond. It’s chaos and creates a fragmented depiction of what should be a holistic customer journey.

Maestro unifies your purpose, all in one place, with the right data points to help you make decisions about the whole customer experience from start to finish.

Unified Customer Experiences Across the Board.

Maestro’s Total Brand Experience Automation Platform deploys strategic touches to motivate and (re)engage customers to foster lasting connections. Using automation and AI, your brand can create seamless and consistent experiences for your customers to grow engagement, brand loyalty, and revenue.

Automation

Leave the manual work behind as our platform automates every step of your customer journey. From attracting leads to nurturing relationships, we ensure a frictionless and consistent experience that aligns with your brand for every customer.

Optimization

Making customers wait through customer service interactions via phone, email, or snail mail is bad for your business. We empower you to cultivate long-term customer value through efficient communication and solution-oriented experiences.

Personalization

We understand each customer is unique. Our platform personalizes the customer journey to the individual’s preferences, interests, and behaviors. This high level of service fosters loyalty and amplifies customer satisfaction.

Delegation

Some tasks require human touch. Our intelligent platform identifies and delegates tasks that require the expertise and finesse of human professionals by triaging and optimizing jobs-to-be-done. Leave the SOP's to the automation and allow your team to take care of the human elements.

Motivation

Fuel the excitement of new prospects and existing customers with personalized and timely interactions. Utilize strategic touch-points to motivate and engage with each customer’s personal preferences in mind, while maintaining consistent connections across your brand.

Centralization

With our platform you have a centralized hub for all your customer interactions and data. We ensure a comprehensive and accurate view of your customer journey and your company's overall engagement health without having to navigate multiple tools and recreate data to see it all in one place.

Automation

Optimization

Personalization

Delegation

Motivation

Centralization

Maestro's Blueprint

When building, every architect starts with a vision of what they would like to create, then moves it to a blueprint to bring others alongside that vision. This creates the foundation for the project to begin, move forward, and adapt into the final functional masterpiece. The Maestro Platform is designed the same way – see the ideal customer experience vision, design + document the customer journey, and use the Maestro Toolkit to automate and recalibrate the customer’s journey as needed to deliver the most consistent brand experience every time.

The Maestro Method

One Band. One Conductor. One Sheet of Music.

The Maestro Method anticipates the customer’s journey and automates the path forward with consistency and efficiency. No more reactive reconciliation with customers after a poor experience, or spamming customer inboxes and hoping they find your marketing email appealing. Maestro offers extreme freedom to ensure that the blueprints you create for your customer journey are carried out with consistency, consent, and customization. Below are a few ways the Maestro Toolkit goes beyond the existing limitations of your current ‘solutions’.

Standard Operating Procedures

While many SOPs are created, few if any are followed consistently. Humans are prone to failure, which leads to inconsistent customer experience between locations an across the brand. Maestro digitizes your SOPs to leverage automation and AI, ensuring that any element of a customer's experience will be completed. Should the decision automation AI engine identify an inconsistency, a human will be notified, allowing the business to operate by exception where automation and AI manage to the rules.

Customer’s Consent

Maestro maintains each customer's preferences for each channel of communication and category of communication and reminds them they are in control of their communications. The platform automatically suppresses any unwanted or unwarranted communication keeping your business compliant with government regulations, but not ever having to think twice about it.

Survey Feedback

Your current survey process requests feedback from your customers after a transaction. After your customer provides feedback, what happens with that information? 90% of the time, absolutely nothing. Following a purchase, the Maestro Platform requests feedback from your customer. Following a response, the system automatically analyzes the response to each question (and the survey as a whole), then reaches out to the customer to thank them for their time while simultaneously scheduling tasks for staff to ensure a human touch that no other brand offers.

Audience Segmentation

Most systems allow for basic segmentation based on simple customer profile criteria making it difficult to market broadly to a large group with a unique message. Maestro allows for complex audience segmentation across multiple criteria and data models. Need to identify recipients who purchased products in the last 6 months, have spent more than $300 in the last year and have bought products within a specific category more than 12 months ago? No problem.

Brand Assets

Getting teams to follow brand guidelines can be a tough rule to enforce. With Maestro templates can be created, modified, archived, personalized, localized, or locked based on the needs of your organization and the blueprints you create for your customer journey.

24 Hour Campaign Windows

All touchpoints are delivered to customers between the hours of 8 am and 6 pm of your local timezone unless specifically directed to delivery any time of day. You are in complete control and can even extend or reduce the daily campaign window if you need to.

Brand Use Cases

Missed Appointments
Customer Recovery
At Home Deliveries

Missed Appointment

Managing missed appointments with Maestro combines powerful workflows with best practices that may already be happening manually. By using a Missed Appointment solution you can remind customers who have ‘no-showed’ for their most recent appointment to reschedule, allowing you to recapture that lost revenue and serve the customer with anticipation.

Depending on your organizational goals, message automation isn’t the end-all-be-all – sometimes a little fineness from a loving staff member is required to get that appointment back on the calendar. With no extra work or effort for your staff, they are tagged into the process when the timing is right and nothing else has worked.

Customer Recovery

Customer Recovery is a process of winning back lost customers and repairing relationships with dissatisfied or apathetic customers. Knowing why, what, and how to resolve customer dissatisfaction can be a science. While each and every type of recovery effort is extraordinarily nuanced and personal to your company; they also have identifiable and repeatable solutions when boiled down to the roots.

With Maestro, recovering customers becomes a seamless chain of events that allows your relationship to be rectified and revenue to be returned to your business. Are you ready to minimize customer churn by automating your customer recovery processes to ensure consistency and continuity with your customers?

At Home Deliveries

Home deliveries are one of very few intimate aspects of the customer experience, as you are being invited into their home. Whether the delivery is of pizza, appliances, furniture or handyman work, it is important to consider AND manage the experience you are creating for your customer from beginning to end.

With Maestro, keep your customer’s safety, peace of mind, and expectations at the forefront of your delivery experience through communication, visibility, and anticipatory service.

Simplify Your Tech Stack To

Conduct Smarter Interactions

No offense to these brands – I’m sure they are great at what they do. But when thinking about what is best for your organization and customer, the Maestro Platform is the only solution you need.

“Using Maestro was one of the best decisions using we made when we launched our business!”

Danny Morison - Founder, JaneTheDigital

What People Are Saying About Maestro:

Jacob Jones

@brooklysim

“Our visual designer lets you quickly and of drag and drop your way to customapps for both desktop, mobile & also tab.”